Resident Benefit Package

RESIDENT PORTAL:

Residents have access to our Tenant Portal to submit maintenance requests, pay online using any Credit, Debit, Checking or Savings account, payment options to include the automatic ACH option, and have access to electronic statements. This valuable feature offers Residents 24/7 access to their accounts, records, copies of leases and policies as well as online rental payment and maintenance requests.

CREDIT REPORTING:

Free Credit Reporting for All Rental Payments made during this Lease to TransUnion. Residents receive the benefit of positive credit reporting for all on-time rental payments.

TEXTING CAPABILITIES:

NPM has invested in software that will allow the resident to get immediate responses through texting our office number. We realize that many residents prefer to text and not email, so we added a service to allow you to communicate with our office in your preferred way.

RENTER’S LIABILITY INSURANCE:

NPM has implemented umbrella policy, the coverage provided by our tenant liability program meets the minimum requirements of the lease. This policy offers protection from accidental or negligent damage to the landlord’s property associated with the perils of fire, smoke, explosion, water damage or backup or overflow of sewer, drain or sump) up to $100,000.

24/7 Maintenance Hotline with Live Phone Support

Tenants can reach a live person after hours for emergency maintenance concerns.

_DSC0441 In front office

UTILITY CONCIERGE:

We have established a relationship with Citizen Home Solutions to make the moving process a little easier. Citizen will contact you direct to assist with setting up your utilities, phone service, cable/satellite TV, and security monitoring at no cost to you.

HVAC Filters:

When renting a single-family home, the resident is expected to maintain the filters while under contract. This means the resident has to know the size and remember to purchase the filter at the store. NOT ANYMORE! We have worked out a plan with a third-party filter company that will deliver time stamped filters to your home. You just have to switch out the filter upon receiving the new filter.